These Terms and Conditions govern the relationship between Mahkota Advisory ("Mahkota", "we", "us", "our") and any individual or organisation ("Client", "you") that engages our advisory services or uses our website. Please read them carefully before proceeding with any enquiry or engagement.
1. About Mahkota Advisory
Mahkota Advisory is an independent advisory practice based in Kuala Lumpur, Malaysia, offering strategic advisory engagements to senior executives, boards of directors, and established institutions.
- Registered office: Level 28, The Vertical Corporate Tower B, Bangsar South, 59200 Kuala Lumpur, Malaysia
- Telephone: +60 3 2278 6394
- Email: [email protected]
2. Scope of These Terms
These Terms apply to:
- All advisory engagements agreed between Mahkota and a Client
- All communications made in the course of an engagement enquiry
- Use of our website at mahkotaa.info
Where a formal engagement letter or agreement is issued, that document shall take precedence over these Terms in the event of any inconsistency.
3. Engagement Process
3.1 Enquiry and Scoping
An engagement begins with an initial conversation to establish whether advisory work is appropriate for the Client's situation and needs. Mahkota reserves the right to decline any engagement at its discretion, including where a conflict of interest or other professional consideration applies.
3.2 Engagement Letter
Upon agreement to proceed, Mahkota will issue a formal engagement letter setting out the scope, deliverables, timeline, and fee for the engagement. The engagement commences only upon the Client's written acceptance of the engagement letter.
3.3 Scope Changes
Any material change to the agreed scope of work requires written agreement from both parties before additional work is undertaken. Changes to scope may affect timelines and fees.
4. Fees and Payment
4.1 Fee Structure
Fees are set out in the engagement letter and are denominated in Malaysian Ringgit (MYR) unless otherwise agreed. Our standard advisory engagements are offered at the following indicative rates:
- Executive Strategic Review — MYR 3,490
- Board Advisory Engagement — MYR 2,840
- Institutional Strategy Reflection — MYR 540
Fees are subject to change and the rate applicable is that confirmed in the engagement letter.
4.2 Payment Terms
Unless otherwise stated in the engagement letter, a deposit of fifty percent of the agreed fee is payable upon acceptance of the engagement letter. The remaining balance is payable upon delivery of the final deliverable. Payment is due within 14 days of the invoice date. All fees are exclusive of any applicable taxes, unless stated otherwise.
4.3 Late Payment
Invoices not settled within the agreed period may incur interest at the rate of one percent per month on the outstanding amount. Mahkota reserves the right to suspend work on an engagement where payment is materially overdue.
5. Delivery and Timelines
Engagement timelines are indicative and may be affected by the availability of information, access to stakeholders, and other factors outside Mahkota's control. Mahkota will communicate promptly if timelines are likely to be affected and will work with the Client to agree any necessary adjustments.
Indicative engagement durations by service type:
- Executive Strategic Review — ten to fourteen weeks
- Board Advisory Engagement — nine to twelve weeks
- Institutional Strategy Reflection — eight to eleven weeks
6. Confidentiality
6.1 Client Information
Mahkota treats all information shared by Clients as strictly confidential. We will not disclose Client information to third parties without the Client's explicit consent, except where required by law or regulatory obligation.
6.2 Mahkota's Work Product
Reports, analyses, and other documents produced by Mahkota for a Client are intended for the sole use of that Client. Clients are requested not to share Mahkota's work product publicly or with third parties without prior agreement.
6.3 Duration
Confidentiality obligations survive the conclusion of an engagement for a period of three years.
7. Intellectual Property
Mahkota retains ownership of all methodologies, frameworks, and proprietary tools used in the delivery of advisory services. Deliverables produced specifically for the Client are assigned to the Client upon receipt of full payment, subject to any licensing terms set out in the engagement letter.
Clients may not reproduce or adapt Mahkota's proprietary frameworks or methodologies without written permission.
8. Nature of Advisory Services
Mahkota provides independent advisory perspective and considered analysis. Our observations and recommendations are offered as one input to the Client's decision-making process. Final decisions on strategy, governance, or operations rest with the Client's leadership and governing bodies, and Mahkota accepts no responsibility for decisions made or not made on the basis of our advisory work.
Our advisory services do not constitute legal, financial, tax, or regulatory advice. Clients are encouraged to seek appropriate professional advice on such matters.
9. Limitation of Liability
To the fullest extent permitted by Malaysian law, Mahkota's total liability to a Client in connection with any engagement — whether in contract, tort, or otherwise — shall not exceed the total fees paid by the Client for that engagement.
Mahkota is not liable for any indirect, consequential, or special loss, including loss of revenue, loss of profit, or reputational damage, arising from or connected with an advisory engagement.
Nothing in these Terms limits liability for fraud, gross negligence, or any other matter that cannot lawfully be excluded or limited.
10. Termination
10.1 Termination by Client
A Client may terminate an engagement by written notice. Fees for work completed to the date of termination are payable in full. The deposit paid upon engagement commencement is non-refundable where termination occurs after substantive work has commenced.
10.2 Termination by Mahkota
Mahkota may terminate an engagement if the Client fails to fulfil material obligations (including payment obligations), acts in a manner inconsistent with professional conduct, or if a conflict of interest or other professional issue arises that cannot be resolved. In such cases, Mahkota will provide reasonable notice and invoice for work completed to date.
11. Governing Law and Dispute Resolution
These Terms and any engagement governed by them are subject to the laws of Malaysia. Any dispute arising from or related to these Terms or an engagement shall first be referred to good-faith negotiation between the parties. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
12. Website Use
Our website is provided for informational purposes. We make reasonable efforts to ensure the information on our website is accurate and current, but we do not represent or warrant its completeness or fitness for any particular purpose. We reserve the right to update or withdraw content at any time without notice.
Use of our website is subject to our Privacy Policy and Cookie Policy.
13. Amendments
Mahkota may update these Terms from time to time. The version in force at the time an engagement letter is issued shall apply to that engagement. Material changes to these Terms will be published on our website with an updated effective date.
14. Contact
For any questions regarding these Terms:
Mahkota Advisory
Level 28, The Vertical Corporate Tower B, Bangsar South, 59200 Kuala Lumpur
Email: [email protected]
Telephone: +60 3 2278 6394